FAQ

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Frequently Asked Questions

General Questions

Can I donate books to the library?

Historically, the Allison Library has benefited greatly from the generous donations of loyal Regent College supporters. At this time, however, we are unable to accept unsolicited donations of books or print material of any kind. In the event that this policy changes, you will find updated information here. We would encourage any prospective book donors to donate books to the Regent Bookstore.

Can I get a library card if I am not a student?

Yes, you can get a community membership at the Allison Library. The cost is $50/6 months or $100/year.

Can UBC alumni get a library card?

UBC alumni may use the library as a paid community member.

 

Account Information

Who is eligible for a free library account?

Regent graduates as well as current Regent students, staff, and faculty are eligible for a free library account. You have to have completed one of Regent’s programs to be considered a graduate. Current students at Vancouver School of Theology, St. Mark’s College, the University of British Columbia, and Trinity Western University are also eligible for a free library account.

Can you renew my books for me?

Book renewals can be done online, by logging into your Allison Library account. Visit our website, allisonlibrary.regent-college.edu, and click on the ‘Login’ button in the top right corner. Once you log in, you should see a summary of your account. There is a button labelled ‘View All Your Items;’ once you click this button, you will see the items that you have checked out and you will have the option to renew all of your items or renew them individually.

Why does my account say I am no longer allowed to renew books?

There are a few reasons that this may happen. It could be that the books you are trying to renew have been renewed for the maximum number of times. In this case, the books will need to be returned to the library. If the books are undamaged and do not have any holds on them, they can be checked in and checked out again. It is also possible that you cannot renew your books because one or more of the items you are trying to renew has been recalled.

Why can’t I log in to my library account anymore?

This could be because you have not yet set up a password. For Regent students, staff, and alumni, the login credentials used for your online Library account are your Regent Login credentials. If you are a graduate of a Regent College program and do not have a Regent Login, you can request one here: https://helpdesk.regent-college.edu/rwl. It is also possible that you cannot log in because your account is expired. All non-faculty library accounts expire on September 30 each year. You will need to contact the library to have your account made active.

I forgot my password for my library account, can I reset it?

Yes, your account password can be reset. Patrons with a Regent Login can reset their password here: https://www.regent-college.edu/current-students/it#search. If you are an external library patron, there is a password reset button on the Allison Library login page.

I got an email saying I owe a lot of money in fines for overdue/lost books. Why is the fee so high when I have not lost the books?

When an item is overdue for 14 days or longer, the patron account that has the item checked out is automatically charged a $75 replacement charge and a $10 processing fee. Once the book has been checked back into the system, the replacement charge will be waived and the fine amount will adjust to reflect the amount of time that the item was overdue.

 

Finding Resources

I am a graduate of Regent, can I access online resources?

There are some online journals that are available to Regent graduates through the American Theological Library Association. You can access the username and password for this database by using your Regent Login. If you do not have a Regent Login, please visit the Library circulation desk or send an email to [email protected] to receive the login credentials for the Graduate Database. The Graduate Database can be accessed here: https://allisonlibrary.regent-college.edu/regent-graduate-database-0. Ebooks can only be accessed by current students, staff, and faculty of Regent College.

Who can access ebooks? How can I access ebooks?

Current students, staff, and faculty of Regent College can access ebooks. Unfortunately, graduates and external patrons are not eligible to access ebooks. To access an ebook, search for the title in the library’s online catalogue and click on the ‘Access ebook’ link with the book’s online entry. This will take you to the login page, where you can use your Regent Login credentials to access the ebook.

I got an email saying one of the books I have checked out has been recalled–how long do I have to return the book?

An item is recalled when someone needs a resource that another patron has checked out. The email that you received should have an amended due date that is usually one week from the date that the recall was requested.

How do I access a book that says ‘Available at Theological Libraries with Reciprocal Borrowing?

Regent participates in the reciprocal borrowing program of the American Theological Library Association (ATLA). This means that a current Regent student can go to another library that participates in the program, provide proof of enrolment at Regent, and can have check-out privileges per that library’s policies. A description of the program as well as a list of participating institutions can be found on ATLA’s website: https://www.atla.com/learning-engagement/reciprocal-borrowing/. If you are going to be near a theological library with reciprocal borrowing, and plan to take advantage of this program, please have Regent’s administration contact the library to provide proof of your enrolment to the other library. This program does not enable Regent patrons to access ebooks that have been purchased by another library.

 

Services

How do I print/photocopy/scan at the library?

Printing at the library is done through an online program called PaperCut. This service can be accessed here: https://papercut.regent-college.edu/user, and is available for any library patrons or guests. The library has two printers: the Library Printer is located by the computer workstations to the right of the main entrance; the Library Copier is located in the Copier Room beside the circulation desk. You will need to put money onto your account in order to print. This can be done at the circulation desk, and can only be paid in cash. If you have a Regent Login, you can log into PaperCut with your Regent Login credentials and follow the instructions to submit and upload a print job. If you do not have a Regent Login, you can purchase a guest printing pass at the circulation desk and can use the login credentials on the pass to log into PaperCut. The charge for printing is $0.10 per page. Photocopying can be done by logging into the Library Copier and selecting the ‘Copy’ function. The charge for photocopying is also $0.10 per page. Scanning is available for free, and can be done either by logging into the Library Copier and selecting ‘Email’ or by using the book scanner in the Copier Room.

Can I book a study room?

Study rooms can be booked by current Regent students on a first come, first served basis. Study rooms can be booked for a maximum of three hours at a time.

Does the library do interlibrary loans?

Because of Regent’s affiliation with UBC, all of our interlibrary loans are handled through their system. If you are a Regent student and would like to borrow a book that is not at Regent, UBC, or VST, you can use your UBC Campus Wide Login to submit an inter library loan request, which can be accessed here: https://services.library.ubc.ca/borrowing-services/ill/.

Can you scan a book and send it to me?

Regent provides a Scan Request service to students who are studying at Regent from a distance. Canadian copyright law limits scans for personal study/educational purposes to only portions of a book or journal–either 10% or one chapter/article, whichever is greater.